Professional Facilitator - Matt Cartwright
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We are a leading Facilitation Company helping business, groups and organisations achieve better, simpler, faster, clearer and lasting outcomes.   

We improve the process, performance and produce more  value in your business, group meetings, customer experiences, and stakeholder engagement.

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Systems Thinking for Business Leaders 101: A Refresh

16/2/2012

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Systems Thinking for Business Leaders 101: A Refresh

I admit…. I’m a systems thinker and it gets me into trouble…sometimes.  However what you think about is often what you get, so it has its benefits for me.

It helps me plan and deliver better services, better projects and better business. Yes it involves risk, more communication, effort, engagement, politics, power and money, without it my work systems just don’t work.  My business needs, other business, and their business is needed by other businesses and so on. 

As Einstein observed, "we cannot solve problems using the same level of thinking that created them".

Our "Brave New World" requires a systems approach to solving problems and creating community-wide growth opportunities. Strategic leaders in both private and public sectors must work together to identify interdependencies and the growth levers that will turn the economic doom into an economic zoom.

Our company and other businesses form part of the heartland of the national economy. Other private companies and the people who work for them, pay taxes that fund public service and government agencies. They – both companies and people – also contribute to not-for-profit and community service providers, which help societies in many ways. Without a healthy cash flow in and out, other parts of the national system lose impetus and suffer, or just stop.

Consider this. You are the business supplier to other businesses in the supply chain; if your company slows or fails, your suppliers are negatively affected too. Likewise, a drop in business activity reduces employment and taxes, resulting in less government monies to fund central and local government. It also results in increased unemployment and crime, and places demands on social, educational and health services.  All these have their own costs often paying a national debt of social and disease burden. 

The reality is that if the main engine room goes down, so do all the other parts of the system (individuals, families and other organisations), creating a downward spiral. While not a light bulb moment, this is often not in our conscious minds as we are often concerned about our immediate turf and the immediate impact…. fair enough, but do take some time out...

Wouldn’t it be good if we had a system of government support to grow small and medium enterprises?  What about, minimal taxes during their first five years, help get fledglings off to a good start.  In contrast, large budget cuts, staff layoffs and reductions in outsourcing to the private sector by government departments results in the burden being passed to other parts of the community. Suddenly the private sector heartland is under pressure and the whole system goes into an enormous pressure cooker.

Imagine how influential and productive a group of strategic leaders could be if they took a broader perspective of social wellbeing and broadened their vision to consider every level of society: international, national, community, organisational, family and people. Remember, Mandela showed, it only takes one man to change a nation

Here it is….leadership and management expertise are key to a more innovative, dynamic and sustainable economy for the future. 

  1. How strategic are your visions for uncertain times?
  2. How is your business putting systems thinking action?
  3. What other systems or groups could you belong to be more influential?

Journey well but not alone,
Matt Cartwright

Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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Making Teams Work Together Successfully in 120 seconds.

16/2/2012

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Making Teams Work Together Successfully in 120 seconds

Speed for corporate junkies who only have 2 minutes 

1.      Get clear in your head, who you are, your personal goals,  your strengths and weaknesses
 
2.      Make clear your business and team goals and make it a common goal

3.      Clarify. document all your team roles and responsibilities

4.      Plan for and mitigate predictable problems

5.      Agree on the rules, guidelines for work performance expectations

6.      Use the team culture to bring about change

7.      GTP, Get to the point and collaborate, collaborate, collaborate

8.      Bring the team ideas to life, enable them to take responsibility

9.      Foster creativity, redesign the processes

10.   Make firm clear decisions and ensure they understand it, clarify it, repeat it

11.   Don’t compromise, it’s your business, your team, your customers, your life

12.   Seek consensus and commitment on new ideas

13.   Immunise against conflict viruses and squash them early

14.   Actively manage differences, show them the process, teach them the process

15.   Trust each other other, people leave managers, mangers let go of staff, it costs money

16.   Reward and recognise each other, regularly, appropriately and genuinely, everyone…

17.   Review the team make up regularly, swap players, buy in new players

18.   Don’t give up, ask for help

19.   Automate redundant functions in the team, people despise mundane activity

20.   Contact Us, outsource the pain

Last tip, put  steps 1- 20 into action, otherwise you will have the same problems

More problems means….moving away from where you'd rather be.

Journey well,
Matt Cartwright

Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
   
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Empowerment in group decision making

16/2/2012

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Empowerment in Group Decision Making

Empowerment… sounds a bit all new age, feel good, tree hugging stuff, or a tokenistic gesture of business profiteers of the new millennia.  Maybe, maybe not.  Anyway, I am a fan of the concept, It makes good business sense.

My thought is it’s here to stay, people are your power in the business. Give them appropriate power, along they go and along you go.  Empowerment in groups needs better understanding. 

When I am working with new clients I seek out what level of empowerment are we talking about, what does this mean, how will it be communicated and how will we know it?

Nothing causes greater mistrust than lack of clarity about empowerment levels.  It’s very common for groups to assume they have final say in making a decision while management is merely asking for their opinion as input to a decision that managers be making later.  Ever felt like that, ever seen it happen, ever heard people tell you something like this???  

I experienced this confusion first hand just 2 weeks ago, when a high level group thought they had power to make decisions over a project….. uh uh, the CEO did.  Sorry team, no project, 6 months of planning work squashed.  The mood was doom and gloom and there were a few other strong adjectives shared around.

Here it is…..It’s essential that you clarify the level of empowerment at which a decision is being made and communicate that explicitly to the group at the start of any decision-making discussion.  Yes it takes courage and you might cop a spray, but be warned, if you don’t, the backlash will be far worse.  Ingrid Bens discusses 4 empowerment levels in her facilitation practice.

4 Empowerment Levels 


Directive: Level 1 - this refers to decisions made by management without input from employees. Employees are informed of the decision and expected to comply.

Consultative: Level 2 -this is a decision made by management after seeking input from employees. Employees are consulted but have no actual say in the final decision and are expected to comply. An employee focus group is an example of this decision.

Participative: Level 3 - this type of decision involves employees discussing and recommending a course of action, but unable to act without gaining final approval. Problem-solving workshops are often set up as level III activities.

Delegative: Level 4 - in this type of decision the group has been given full authority to make a decision and implement action plans without having to seek further approvals.

Tip 1, ensure you and the group know what level they are empowered.
Tip 2, let go of people control, empower others, empower yourself

Journey well, 

Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
                          

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50 Ways to Build Workplace Trust

15/2/2012

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Inspiring Trust Behaviours, 50 Agreements from Team Facilitation's
  • Be accountable
  • Be responsible
  • Be congruent
  • Be adaptable
  • Be responsive
  • Be competent
  • Be honest
  • Be ethical
  • Be compassionate
  • Be open
  • Be on time
  • Keep relevant
  • Examine your motives
  • Talk straight
  • Demonstrate respect
  • Create transparency
  • Right wrongs
  • Show loyalty
  • Deliver results
  • Get better
  • Confront reality
  • Clarify expectations
  • Practise accountability
  • Listen first
  • Keep commitments
  • Extend trust
  • Create a trust action plan
  • Treating all others with respect, courtesy and appropriate confidence
  • Value each other’s background, experience and diversity
  • Keep each other informed, passing along information accurately, openly and  consistently
  • Speak well of others, avoid gossip and behaviours which may harm others
  • Respect organisational values, goals, structure and roles
  • Speak openly and positively about their work, the organisation, and the future rather than negatively or with cynicism
  • Focus on the main issues and goals, not getting sidetracked by differences in details
  • Raise concerns, criticisms, and conflicts openly, and discussing them respectfully
  • Do what you say you are going to do and build credibility by doing so
  • Talk in terms of “we” instead of creating “us and them” culture
  • Recognise others when they have done something positive or different
  • Take responsibility for your actions/behaviour rather than making excuses or blaming others
  • Take care when providing feedback; do so in an appropriate time and place
  • Collaborate on important issues by seeking out others’ opinions and expertise
  • Show your human side and do not hide mistakes
  • Show respect to others by understanding that they have a stake in the organisation’s future and success
  • Listen to others and ask questions if you do not understand or agree; appreciate and value others opinions and say so
  • Own your area of responsibility and make efforts to improve the environment to make it function successfully
  • Avoid withholding information
  • Speak truth not UNtruth
  • Role model trustworthiness
  • Say sorry
  • Forgiveness    I trust this helps you....
Journey well.
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008-12
 
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Managing Change in your Workplace

15/2/2012

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Managing Change in your Workplace

Greetings across the ether...I hope that you have had a good week.  If not, this might be for you.

Are you change fatigued, guess what... its normal....but there are some processes that are just more effective than others.  I'd like to help you on your journey.  

I just wanted to share some info about change that may be of help.  Please pass it on as you see fit.. and
 “Be the change you want to see in the world”
 
The pressure of work and juggling life is well upon most of us now. Whilst working with teams and change managers I’m becoming more concerned by the impact of change on teams.  I ‘m seeing resistance, negativity, team conflicts, budget overruns, staff turnover, poor morale, lost customers and sense of helplessness.  It's not all doom and gloom out there, many teams thrive effectively.

Change management isn’t rocket science but it’s a challenge. 


I’m seeing many clients with issues of inability to embed, sustain and spread the change.  One of the problems is that readiness for change processes have lacked enough consideration, planning and management.  Also lack of sustainability for maintaining the change is problematic.

I just had to share one of the most effective constructs for managing change...an oldie but a goldie.....


It comes from John Kotter’s book, The Heart of Change.  Kotter is one of the leadership and change management gurus and well respected Harvard Lecturer.  I am sharing this info as I use this approach along with many others and with my clients and they get excellent results.   This might save you and your team frustration down the track.  

If you want to talk about change in your work place, review a change management program, or you need assistance please feel free to give me a call. We have a number of best practice change programs to assist teams deal with change and expertise to facilitate and coach change leaders.

Change will happen, its how transformational that you want it to be.

Journey well, 
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
 

From John Kotter's book, The Heart of  Change, summary of key points that I like most are:

  1. Increase urgency - inspire people to move, make objectives real and relevant. 
  2. Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels. 
  3. Get the vision right - get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency. 
  4. Communicate for buy-in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications, make technology work for you rather than against. 
  5. Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements. 
  6. Create short-term wins - Set aims that are easy to achieve – in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones. 
  7. Don't let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones. 
  8. Make change stick - Reinforce the value of successful change via recruitment, promotion, and new change leaders. Weave change into culture. 

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Leadership and the influence on organisational learning and training

15/2/2012

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Leadership and Influence on Organisational Learning and Training

I was in a forum this week about leadership influence and training.  I thought to myself.... leadership is not a separate role, neither is training a separate function. Leadership and growth rests within all of us, everyone's responsibility, there are too many many dis-empowered workers out there, lead up, down and lead across or lead yourself out of there.

My best organisational learning experiences always came from elected leaders who bleeped me off, I find new ways of learning generally outside the organisation. 

Nelson Mandela once stated that the trick of leadership is allowing yourself to be led..... and a sign of wisdom or effective leadership is persuading people to do things and make THEM think it was THEIR own decision. Apply this to the role of a trainer.

Imagine if employees no longer needed that guidance in the training scene, rather they were empowered to guide themselves?...is this possible? Again, apply it to the concepts of leadership, training and learning transfer.

Ultimately 'empowerment' is simply increasing the decision-making options or discretion of workers. Empowered employees have greater authority and responsibility for their work than they would in more traditionally designed organisations. Empowerment generally enhances their motivation, allows them to be more adaptive and receptive and minimises bureaucratic hurdles that slow action and learning transfer. 


Journey well,
Matt Cartwright

Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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Making Decisons in Uncertain Times

15/2/2012

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Making Personal Decisions versus Decision Dramas

Okay most of us are faced with personal and work based decisions that from time to time are tough.  Yes me too, I''m not superman. 

Here are some typical possible decision scenarios in a day 
  • Will I change jobs, sack the boss, or take a vacation???
  • Will I buy the new car, lease or hold onto the current one???
  • Will I buy that new laptop???
  • Will I invest in staff training?
  • Will I, will I, will I, oh know its too much......
  • What will happen if I make the wrong decision???
  • Will I leave work early to be home with the kids?
  • Will I sort out the project team mess or leave it a bit longer until the next meeting?
  • Will I change our business processes this month or leave it a bit longer?.....And the rest of the day is filled with them, right! you bet ya.....they are.
 “Your decisions influence your actions to either avoid pain or move toward pleasure”

It’s your life, are your decisions helping you achieve more of what you want from it?  


Making decisions for many people is a struggle. “What will I do here, What will happen if I don’t do it, how wilt this effect me or others, if only I knew what to do, it isn’t fair, I’m stuck, what do I do and so it goes on until one day the opportunity has passed by or they get there but it hasn’t exactly been easy.  

There are many decision making tools that you can use, but the simple and effective approach is often overlooked especially to personal decision making.

So how do you make better decisions? The secret lies within how you think, what you do and how you interpret your world.  What references you attach to your decisions makes the difference, for example:

Decide to have a holiday versus decide on want to have a holiday. The first approach decide to have a holiday gives direction and action, whereas decide want to have a holiday is a preference which may not result in action or commitment.  The pain might be saving more money which means less time with friends in the short term or the pleasure might be relaxation, meeting new people and seeing new places.

What I have learnt is the the key to effective decision making is to maintain your motivation and to see yourself moving in the direction you want to go and what benefits you will experience.  I also know from my neuroscience research  that brain likes pleasure, so make decisions pleasurable not painful.

Decision Points, Read and Take Action...It Helps.

  • Decide to have versus decide on wanting to have.
  • Action focuses you on direction.
  • Take consistent action to achieve more results.
  • Making good decisions requires practice, the more you make the more the energy you get, the more likely you learn how to move toward what you really desire.
  • Decide what to focus on.
  • Ask yourself what does this mean to me?
  • Ask yourself what do I do now?
  • Take massive action.
  • Notice what is working and not working.
  • Change your approach until it works.
  • Stay flexible but committed.
  • Link pain or negative consequences for not taking action.
  • Link pleasure and positive consequences for taking action.
              “Fear of failure is created in our minds, so are dreams and realities”
 “Coaching helps you make decisions and reach your goals faster and more effectively.  You can always achieve more from life and work, just contact me at Inspiring Results to find out how. 

Journey well,
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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Closing The Chasm of Strategic Intents and Customer Engagement

15/2/2012

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Closing the Chasm of Strategic Intents and Customer Engagement

Okay the topic sounds a little heavy I know, I was feeling heavy and academic today, and....well to be honest one of my close colleagues child was hit by a car today, hospitalised and had surgery and so on.  

Thankfully the whole experience with staff was fantastic... so good customer engagement I guess.

So.... most of those who know me, know that I care a lot about working relationships than the dollar.  I spend more time on developing people, including relationships and myself than may be I ought to, and yes, I could be a bit more cut throat in the decisions den. I simply just don’t sell customers into something they don’t need, I don’t work that way, and I won’t… 

Why, because people and relationships matter in my business.  I’ll share a secret……ready…to me, you the reader and customers are my purpose and lifeline to the experiences I want from life and business.  That’s how I measure my success, not turnover/profit.  Sound about new age, zenlike....well maybe , the truth is I value experiences over money and when I ask others, it seems to be the same.  There is a wealth of evidence on happiness and income levels, and if you read it you will find their is correlation to a point and then it makes no difference.
  
"More is less"  and "Less is More"

I’d rather it be written on my tombstone, “Matt engaged in life and people, versus Matt was a filthy rich bleep screwing over every customer and  employee”

One thing I do know best is how to engage your most valuable people your customers and your team. In business or projects, the people whether it’s my customers, team, stakeholder or partner, mirror my skills or lack of engagement skills.  When I need them to take action it is often influenced by understanding  my business intents and the intents of the partner/customer.

In my research on product branding and customer engagement I came across a useful article, here are some the key points I learnt.  As we move into uncertain times, it's worth understanding how to engage with customers more effectively.  Never underestimate the power of word of mouth (WOM), my most successful marketing strategy to date.

Remember if you are reading this blog, I challenge you to take action.

Key points are only good if you take some action, so make it worth your while.  If nothing changes, nothing changes…….pretty easy science isn’t it……

Internal challenges There is evidence to suggest a growing link between customer strategies and business success. Many organisations are able to develop suitable strategies but fail to execute them properly.

Total customer engagement, here is a short summary.

4 Main points focus you

  1. Customer value proposition. What the organisation can offer its customers.
  2. Brand. What the company is and what it stands for.
  3. Internal culture. This reflects what goals, values and behaviours should be in place to ensure that employees can consistently provide a quality service to the customer.
  4. Customer experience. Reflects both the physical and emotional aspects of what occurs during interactions.

8 areas to focus action

The model in brief 

1 Customer economics. Begin by building a customer economic business case. Define engaged versus non-engaged customers in terms of loyalty, share of wallet and recommendation to determine customer lifetime value. Then compare engaged customers versus other customers, as this will help build the business case for your customer initiatives.

2 Governance. Create a customer program committee where all key customer functional areas are represented.  The key internal sponsor should be a senior executive and the committee should be chaired by the CEO. Ensure the program team has a mix of project management, analytical and functional expertise.

3 Design. Design all key strategic elements together including brand, customer value proposition, internal culture and customer experience. Start with your vision, customer value proposition and planned customer experience.  This ensures that the creation of your strategic elements is designed with a view to achieving your vision and your planned customer outcomes.  Ensure the heads of all key functional areas are present in the design stage namely sales, marketing,service, HR and operations. Focus on more than mere satisfaction. Ensure that your planned customer experience includes emotional elements as well.

4 Engage. Invite all staff to participate in the creation of engaged customers. Involve staff by empowering them to develop innovative ways to create engaged customers. Ensure leaders exhibit the right behaviours.  Staff engagement is a function of staff understanding your strategy, knowing what is expected of them, knowing they have the skills and resources required, being personally committed to your strategy and finally knowing that they are making a difference.

The key to engaging staff is to sell staff the strategy from two perspectives:

1 rational – business benefits, competitive benefits, market perspective; and
2 emotional – customer perspective, doing the right thing, an invitation to make a difference;
and to involve them in the design and delivery of your customer experience elements.

5 Measure. Measure customer engagement levels in terms of consideration, recommendation and loyalty. Follow a rating question with a question asking the reason for the score. Ensure that measures around recommendation and loyalty are granular and are census based so that results are at an appropriate operational level (branch, retail outlet, product, call centre team or other channel). From an internal perspective each team should be measured on their behaviours by peers and internal clients against the organisational values. Encourage inter-functional discussions post feedback.

6 Embed. Invite staff to develop initiatives against your planned customer experience. In addition, encourage staff to innovate and develop new initiatives. Deliver customer feedback to functional areas that are best qualified to make improvements. Create processes so that staff can make improvements against customer feedback.

7 Performance management. Manage, reward and recognise against the following:. living the organisational values; internal peer ratings against agreed behaviours based on organisational values; customer measures – recommendation, loyalty and consideration.  Hire and fire based on fit with organisational values and behaviours.

8 Okay so what now?  Here it is....business grows when we grow, so what will you change or what action will you take from this blog? 

  • What
  • When
  • How
Journey well with your customers,
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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Project Management requires High Performance Teams

15/2/2012

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Project Management Requires High Performance Teams
                                        I can help.....

I was talking with an architect this week about her company project management approach. It came out of the blue, as she asked what I did.  The conversation went on….of course I said I consult in project management…and well, she indicated that her company had a lack of project management skills, which leads me to this week’s blog.   

Yes, it seemed the company had  very bright architects, all project managing their projects with a lack of standardised approach, understanding and with varying outcomes. Not really good for business in the long and/or  short term.  Also, until recently I was working with government staff, their project funding was stopped due to major reforms and major budget deficits and so forth.  The loss of project governance well.. that's another blog on governance I guess.


Interaction time... Question 1 
So, is the GFC really having an impact on change management and project management?  Can we still complete faster, bigger, better and cheaper projects?   Well my answer is yes because there are techniques and processes to risk manage and carefully choose projects with bigger impacts, better results,larger turnover and reduced inefficiencies.   I've been known to be optimistic, if you want to know about being happy read optimism in the happiness blog......

State of play....Yes, more of us are qualified in project management than 10 years ago and now we are becoming divided on methods and process.  But, you know what…what is consistent is the soft skills are widely underrepresented in the project management profession development.  We are absorbed in certifications and passing PM exams.


I've seen some of the brightest people pass PM exams with flying colours, but if their interpersonal skills were tested....well you know what I mean, they just  wouldn't pass..

I am often invited to mentor project managers. All nice people, I love helping them, and my research findings are consistent,  lack of governance, lack of process, lack performance metrics, lack of people performance management skills.
 
Project management is about people, process and performance management. 

I do suggest you read up, do a course and get familiar with PMBOK and PRINCE2 know about them, my preference is PMBOK it’s the true grandfather of project management, PRINCE2 is useful but from my personal view in certain project environments.


If you want be better then.....learn more about change management, process management, do a business process redesign course and most of all go learn more about real team performance development.

Project team’s change, methods are fairly consistent.
 
Make sure you have the right team mix on your projects.  Impress your boss.  Research is clear, there are standardised set of work preferences people prefer despite what culture or work environment you are from or where you work.
 
Here they are…consider who in the team is the:

  1. Explorer/Promoter
  2. Assessor/Developer
  3. Thruster /Organiser
  4. Concluder/Producer
  5. Controller/Inspector
  6. Upholder/Maintainer
  7. Reporter/Advisor
  8. Creator/Innovator.
 
Okay, the PM Team Coach is coming out, here you go, 6 quick questions, 6 minutes, ready steady....go....

  1. Whom do you need to do more of?
  2. Whom do you need to do less of?
  3. What skills need to be developed
  4. What needs to change?
  5. What links do you need to make between what work preferences?
  6. What links need to be strengthened between the work preferences?

Did you smash it....? I hope that you did.....

Most projects will need a link between these types of work preferences, select your team carefully. If you cannot, your job is to manage upward, advise someone who can make the decision, explain the risk of not getting the team right.  If they don’t manage the team dynamics, you get the same results.  


Consider options or new opportunities if the same mistakes keep being made.  History repeats itself, break the cycle, your choice.  I guarantee a future employer will ask how you managed a difficult team or team member, what were the issues, what did you do, and what did you learn?  

"My Mantra" Boy Scout, Be Prepared...Know who prefers to do what.
 
Exceptional project managers, produce exceptional outcomes

If you want to know more about project team profiling, and project management contact me regards an online assessment and report. We also have webstore of resources for your development.  

Project team profiling is a fast and proven methodology to get the right team mix. Don't chance not doing it.

Journey well,
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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Lean Thinking in Lean Times

15/2/2012

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Lean Thinking in Lean Times, Impress your work place, think and talk like a CEO
 
I’ve been going Lean in the past few years and I'm blogging to encourage you and your organisation   to do the same.

I was sceptic at first but later converted to the concept of applying Lean Thinking also known to many as the "Toyota Way", for those who haven’t used it, you probably should, you’ll save some headaches in business, be more productive and add value to your customers.  


Guaranteed your boss will love you more than they currently do.  Lean is not mean, its smart business process improvement and it helps people to talk about the process not about the person. 

Okay, I am not a world expert but I have trained in both Lean and Six Sigma, I use it personally, I like Lean. Six Sigma for me has too many stats for my business engagements, so I leave that to the black belts.  It’s not karate, but it will chop out the process variations and defects in process management. 

Yes, both lean and six sigma refer to certifications or qualifications as “belts”, white, yellow, green, black, and there is now universal standardisation or accreditation, so choose your training provider wisely.  I trained through three different providers with very different approaches and outcomes.  Make sure the provider understands your industry, my white belt trainer did not. Urrrrr….painful
 
Anyway, last year I put 20 or so people through a practical lean course.  The idea was to help them better understand their business processes.  It worked, it was enlightening, no exam, just practical exercises to get results and it wasn't expensive.  
 
Lean bits of info, that you must know, the fast track, hold on...here we go......

Lean Thinking:

  1. Defines the way we do things
  2. Defines the way we think about improvement
  3. Shapes the belief about what is possible

Lean Thinking is about learning to see and improve the process. Lean is a management philosophy utilising a set of tools that can be applied across all activities of an organisation.

Lean thinking was initially developed and used in the manufacturing industry to focus production on the needs of the customer rather than the needs of the organisation. Toyota are leaders in Lean Thinking. 

Lean is based on five key principles:

  1. Value - Understand what the ‘customer’ perceives as value.
  2. Value Stream – How ‘value’ is created and delivered to the customer.
  3. Flow- Smooth the journey, removes all barriers and interruptions to deliver ‘value’.
  4. Pull – Linked to the value stream processes and is triggered on demand from the customer.
  5. Perfection – Continuous improvement.

Lean: Reducing Eight Wastes

A key step in Lean Thinking is to understand what value is and what activities and resources are absolutely necessary to create that value. Once this is understood, everything else is waste.  In Lean there are eight types of waste that have been identified: Just remember WORMPITS, it works.
 
• Waiting
• Over-Production
• Rejects
• Motion
• Processing
• Inventory
• Transport
• Staff Utilisation
 
Lean and 5S
 
5S is a Lean process method to ensure work areas are systematically kept clean and organised, providing a foundation to build a Lean environment.

1S for sorting the necessary from the unnecessary.
2S for planning the best place to set items in order.
3S for shining, cleaning, and identifying items.
4S for creating and setting the standards for cleanliness
5S for establishing the discipline to sustain the first 4 S’s through education and

Ok, Lean it or lump it, it’s a change in attitude, and behaviour and many are sceptical, but this process improvement works, give it a go..... it is here to stay in business.


Journey well, 
Matt Cartwright
Inspiring People, Inspiring Business, Inspiring Results 
© Copyright 2008 -12
  
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    “We all want to see change in the world, but first we must change ourselves”

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